stubhub tickets not available until day before

Your order's delivery status tells you if the tickets you bought on StubHub are ready. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I never received an email. Not sure how this malicious tactic is seen as legal. so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. I was told 4/11 they escalated my payment and I would get it in 24 hours. Great system right ?? They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. No. In most cases, tickets arent issued until 24 hours before the event. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Provide the information they might require. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Understanding your order's delivery status Print. You will enter your community username and new password and done! Select 'Get tickets' then 'Track your ticket(s)' for tracking details. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The event is tonight. Re: Tickets wont arrive until concert date. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets sold before your In Hand Date: You have until this date to deliver them. Musicians can get sick and sporting events can get canceled. How do I sell tickets that have a delivery day on Ticketmaster? The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. We really do appreciate the feedback though. StubHub is an eBay company that began selling and reselling event tickets in 2000. Sorry we couldn't be helpful. Sorry we couldn't be helpful. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. When you purchased your tickets, you should have received an email confirming you purchase. If these are not available, you will likely get a full refund. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. Bucket list site for many people let's say. So sorry again for the concerns! Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! How Stubhub almost made me miss the Redbox Bowl | Bear Insider "Stubhub is saying they cannot refund buyers because sellers . If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. I am furious! All Rights Reserved. Sometimes, StubHub only allows hard stock ticket sales. Cookie Notice Ticket was sold and then canceled in this 3 hour period. But as those events near, they may come down in price in the absence of having a buyer. When will I get my tickets from StubHub? : StubHub It should be when you pay for the tickets then the tickets should be sent . They (mlb) use this barcode system . If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Let us know if you have any other questions or concerns. If you will get credit or a full refund on your original payment method. I've been on the phone with them 4 times now to get things resolved. I was on hold with customer service for two and a half hours . Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good Some venues, artists, and teams don't release tickets until a couple days before an event. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. Re: Why would seller unnecessarily delay ticket delivery? Leonard of Los Angeles, CA Verified Reviewer. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? This company is horrible and they DO NOT care about their customers. I was unable to get tickets through Ticketmaster as it had sold out. And if so, you may be curious about StubHub if you've never used it before. But it won't charge you a fee just to list your tickets, so there's no risk there. I was then sure I was going to get hosed. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. All both of them could keep saying is "we sent you an email." ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . Scan this QR code to download the app now. They are not a reputable company and will not help or rectify their mistakes. If StubHub asks you to return the tickets you . Did you find it helpful? StubHub obviously does not care about its customers and will find any way to take money from you. @captain-janeway - There could be several reasons as to why; some already being mentioned. It may be close to the event due to ticket delivery delays. StubHub went on to collect both the buyers payment AND my charge for the ticket price. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. and our If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. The event is today and I still don't have my tickets : StubHub When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. I paid about $150 per ticket, including fees. I will never use this company again and warn everyone I know to do the same. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. ook at the 'Ready' date in the order details. All rights reserved. It should be when you pay for the tickets then the tickets should be sent . After the switch, you will enter the email address you use to access the community in order to reset your password. Help! More than double the face value. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. They will take your money then make you jump through hoops to get it back. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. But, issues really are rare to happen in getting your tickets. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . Chat with the representative until a refund has been issued. Danielle is the author of this solution article. Help us improve this article with your feedback. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We are changing the way you register and sign-in to the StubHub Community. same here. Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? and we would be screwed. How long the refund will take to process. It's looks like pure scam. We can't ask them to send tickets earlier than the date in your order details. Click on 'Submit.'. The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. I went on to lose both my original ticket value AND the charge to my account. What Types of Homeowners Insurance Policies Are Available? That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification. This is based on when the seller told us they'd have the tickets. Not getting your tickets until the day of the event has . The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). Why does Stubhub wait until the day before the concert to send the tickets? View complete StubHub Return Policy. The pit tickets jumped to 400 each. After the switch, you will enter the email address you use to access the community in order to reset your password. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. Why does Stubhub wait until the day before the concert to send the tickets? Why does it out that date if closer to 24 hours? I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. Has anyone experienced this? Unfortunately if they miss this date, you will need to contact customer support. Nosebleeds were even more than what paid for pit tickets. If there are problems, our FanProtect Guarantee really has our fans back as we want you at the event you bought for. We can't ask them to send tickets earlier than the date in your order details. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Seller Beware!!!! Copyright, Trademark and Patent Information. Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. 03-25-2022 10:53 AM. Checking vs. Savings Account: Which Should You Pick? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No. OP the seller has until the "ready by" date. Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! Rather, those fees can fluctuate based on factors such as ticket price and demand. Solved: Selling tickets with delivery delay - StubHub Community We know this can be concerning. Waiting till the day of is bull****. Did you get the refund? In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. Some teams, venues, or artists put delivery delays. Luckily, that was true and I was able to transfer my ticket to the buyer the night before. How Do I Get Stubhub to Refund a Charge? - GetHuman Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. This company will not make things right, do not use this site. I was told that my payment will be on in 24 hours on 4/10/23, the next day I did not get payment. Ticket not available until day before the show? : r/stubhub - Reddit Well start sending you the news you need delivered straight to you. Id like to be prepared ahead of time because the drive is long and I wouldnt want to show up and not be allowed in. . Did you find it helpful? The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. ConsumerAffairs is not a government agency. Copyright 2023 Consumers Unified LLC. Use of this website signifies your agreement to our, Understanding your order's delivery status. If I'm on Disability, Can I Still Get a Loan? But ,I have season tix to an extremely popular college basketball program. I purchased 3 pit tickets totaling 530 dollars. The Ascent does not cover all offers on the market. 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. It is not in a seller's best interest to cause issues for a buyer at the same time. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. Unsubscribe easily. I know to check venue ticketing at first and if it's sold out I'll go resale market. We keep track of all orders and guarantee delivery by the date in your account. If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? Re: Tickets wont arrive until concert date. Family says it couldn't just 'shake it off' after problems getting No. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! Also, who has a printer sitting around in the room when they travel? Be the first one to find this review helpful. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. 3. StubHub Returns and Refund Policies All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. Solved: Why would seller unnecessarily delay ticket delive - StubHub At 11:49am California time, tickets were available using the Live Nation . We value your privacy. FanProtect Guarantee: Best Mortgage Lenders for First-Time Homebuyers. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. I am in the same boat. My tickets for sale have other benefits that I can't put in listing. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. My friends have had no issues using this as well. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. To check your expected delivery date, look at the 'Ready' date in the order details. Help us improve this article with your feedback. I was assigned 2 seats, 67&68. This happens when the primary ticket company doesn't release the tickets to the original buyer for a while. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. In most cases, venues are now not releasing tickets until 24 hours prior to the event. This is why we do not list the specific seat #'s on our listings. If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. Were all stressed! Apple Wallet Tickets Not Tranferrable????? Review your order's ticket type and what its current status means (see below) It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Unsubscribe easily. Yankees still can't avoid injuries, still not hitting and blanked in 2 When that happens, you're guaranteed a full . Adventures in Reselling: Tickets on Ticketmaster - Cardpe Diem When you purchased your tickets, you should have received an email confirming you purchase. Scan this QR code to download the app now. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. Third-party sellers and ticket-buying bots enrage Colorado music fans We really do appreciate the feedback though. Solved: Have not yet received tickets - StubHub Community Go to 'My tickets' then Orders. But in either scenario, it pays to explore other options, too. . I was told it would be taken care of and that I did not need to do anything. After the switch, you will enter the email address you use to access the community in order to reset your password. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. Sometimes, events don't go off as planned. I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. You will enter your community username and new password and done! Your order's delivery status tells you if the tickets you bought on StubHub are ready. It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) If I would have shut my account down the first day I called none of the others would have made it through.". Hey @PM444! i have enough stress in my life as is, just want to sort this out and be done with stubhub. Thanks. You can always deliver before this date. We are changing the way you register and sign-in to the StubHub Community. We can't ask them to send tickets earlier than the date in your order details. how do I sell tickets to an event not yet listed? I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. I received all 3 of my tickets 2 days after payment at the agreed price. on tickets issued to original buyers. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. Cookie Notice My daughter's favorite artist was coming and specifically asked me to take her. Customer service all the way to your seat, 2000-2022 StubHub. Hell they got there money so send the tickets. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. Upon reading these reviews I became stressed out and felt like I may have made bad decision. In some cases, the primary won't release tickets until 48 hours prior to the event to help avoid ticket fraudulence and this may be the case for your seller. Ticket buyers and sellers say StubHub owes them after widespread event I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. Did you find it helpful? same here, what I have learned is that someone can advertise tickets to sell, without having them. After the switch, you will enter the email address you use to access the community in order to reset your password. Their customer service isn't much help either. For more information, please see our Many or all of the products here are from our partners that compensate us. Here's what went down: Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? I bought Hamilton Chicago tickets for a show almost a full year later. You will enter your community username and new password and done! It may be close to the event due to ticket delivery delays. This info is used to verify your account. With this same logic I could be charged a fee for sleeping for more than 3 hours. And if you're buying tickets, look at various sites to see which one has the best price. Is this just an excuse to try and scam that they can't send right away? It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. In fact, this card is so good that our experts even use it personally. Yes Enjoy reading our tips and recommendations. How do I list my tickets as Side View only and not Side or Rear View? Fan rewards: Copyright 2018 - 2023 The Ascent. Price wasn't my concern as long as I got them for her. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. You're protected if events are canceled. Be sure to include your email address, zip/postal code, and order number as well. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Dial +1 (866) 788-2482. If you're using thewrong credit or debit card, it could be costing you serious money. You'll get your ticketsby the end of the day on your order's expected arrival date. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Guess what happened next concert started and seller finally emails the tickets. Your sale will show as an open order in your Stubhub account. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. I still show an option to transfer tickets in Ticketmaster but not to sell. I am in the same boat here what ended up happeneing to you? There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Obviously AVOID IF YOU CAN. They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Any answers or advice is much appreciated. Spanish Nights Tickets - StubHub 24/7 customer support: If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. We've got you no matter what. You will enter your community username and new password and done! Danielle is the author of this solution article. I was told, "This time it is nothing we can do." Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. So, option - wait to deliver at the last minute. StubHub is a great source for concert and sporting event tickets. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers.

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