bt youview box stuck on loading

- edited BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. Are you familar with perforing maintenence mode resets on Youview boxes? We haven't changed anything. You'll now see a warning screen. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. More info. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. Yes everything seems to be working correctly. Read our cookie policy. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. Glad our loyalty colleagues were able to help. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. If you want to continue, just enter the numbers shown on the screen . You'll be greeted with a friendly 'Hello' telling you that your box has restarted. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. Factory reset, keep recordings. I'm with PlusNet fibre using a TalkTalk box. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. We use cookies on our website. YouView TV Ltd 2023. I've seen a packageremoved when a fibre upgrade has been done. You do not have permission to remove this product association. . Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! The aerial cable is securely connected to the Aerial In/Antenna In port. p.s. If youd like to join in, please sign in or register. YouView TV Ltd 2023. Ive done a factory reset to no avail, any ideas? on It just seems to get stuck on the YouView loading screen forever. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. 20h29. Need help with these connections? mode 4 (interenet reset keeping recordings) are the ones to consider. Once you have had a chance to test it out post back and let me know how you are getting on. 8h37. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. There are various different levels of reset modes 2 (factory reset keeping recordings) . If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. If it does then you have the original Humax DTR-T1000. 15-12-2020 (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. on Thank you so much. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. Go to the main menu by pressing the blue Home (or YouView) button on your remote. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. Select Software Information. Visit our full contacts page here. Go to the Information & Reset sub-menu. It also failed any recordings set up remotely or more than 24 hours in advance. on Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Give it a couple minutes to get itself ready and then it should load as usual. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. Switch power off by removing the power cable. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. 17h07. Worked fine until last night. Thats not meant to happen. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. on We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. 04-04-2020 14-12-2020 Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. - edited On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. on I've sent you a Private message explaining how you can contact the forum moderation team. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. They are known for gradually dying like this. Maintenance mode is used to recover your box when something has gone wrong with it. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. on Thanks. 14-12-2020 Any suggestions/information gratefully received. 04-04-2020 By continuing to browse, you are agreeing to our use of cookies. If youre using Powerline adapters, make sure these are connected also. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Welcome to the Digital Spy forums. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. please let us know how you get on with a 4K recording. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. 13-04-2020 I'm really glad to hear you've received the new box and all appears to be well. 14-12-2020 Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. This site uses cookies. Make sure you keep the box in standby. 01-05-2019 Select Update Software. on 17h17. 04:00 PM. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. At that time, I switched it off and left it unplugged for a minute or two. 11:35 AM, on This first happened about a week ago. It is described at . Sadly factory reset stopped at set up broadband connection. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. OpenReach engineers to the house. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. Sorry you are experiencing a problem with BTTV. Myview recordings and scheduled does the same. Follow these steps: Turn the power on using the switch found on the back of your box. Hi John. 15-12-2020 Thanks. Do you have a current BT TV subscription? this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . 04-04-2020 My YouView box no longer starts up. Leon, did you use the delete recordings option or keep them? 24-04-2019 You may be able to get it working again by going into Maintenance Mode and performing a reset. YouView box not booting. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. 02:18 PM. Hi John. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . Post back and let me know. Hi, my youview box is stuck on the loading page. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 23-04-2019 YouView TV Ltd 2023. Not sure what box model you have? I take it you arent on a YouView contract with Plusnet, or you would have their box? 01:04 PM, on 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 04-05-2019 04-04-2020 17h00. Unplug and reconnect power to yourbox. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. All rights reserved. Youll be greeted with a friendly Hello telling you that your box has restarted. Update: Looking at some of the advice on this site, I have tried some of the reset options. 25-04-2019 Registered in England. This is the first problem that's a bit of a killer :-(. Thankfully most of the programmes were also recorded on my freeview play box. IThanks for that, I'm surprised it lasted less than a year. The factory reset keeping recordings worked! You can restore your box back to its factory settings, letting you start again from a clean slate. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Remember all of your recordings and personal data will be deleted. We followed the user guide instructions and Googled every possible solution without luck. Have you upgraded recently ? To check for a software update, follow the steps below: Press the YouView button, select settings . Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. Factory reset, delete recordings. However, this time, that remedy does not seem to work. If you look on the public YouView forum, there may be posts there showing you how to do it. Many thanks. Which youview box model is it ? 10h41, on From My Account you can also check your connection and test your line for any issues in the Service Centre. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. This will keep your recordings but you do need an internet connection for it to work. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. 05-07-2022 You can print a freepost label to eturn the box if you wish. If so have you had a chance to test it yet and with large recording on in 4K? Model number 91-00438. If not then I'll go for the full factory reset deleting recordings. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. This site uses cookies. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. I'll let @JohnC2 as he isn't in the office today. Only change is that I had to switch channels on broadband recently. Me too, on my DTR1010. This can be causes by it being knocked while it was turned on. By selecting Accept, you are agreeing to our cookies. Worked fine until last night. We have a tv contract with bt. There are various different levels of reset modes 2 (factory reset keeping recordings) . You may be able to change the hard disk inside. You can print a freepost label to eturn the box if you wish. 17h16 Until I saw this thread, I was blaming that for this symptom. Access from your Country was disabled by the administrator. 03:34 PM, on on (Although i'm not sure why the drive would affect the 'settings' menu)? All Rights Reserved. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. on However, this time, that remedy does not seem to work. Switch on the power switch on the back of your box and a red light should appear on the front. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. There was a factory reset, but keep recordings option, but this failed. Humax have a reputation for being the best Freeview / Youview boxes around. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. You would be indeed wise to get your money back. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. on I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. If you're not and you don't, it's time to go shopping. I have had a retail Youview box almost two years now and have had very little problems with it. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . Take a look at the forum I mentioned. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. Within three seconds press and hold the power button on the front of the box and hold both buttons. Mine has just started doing the same thing. 16h45. 9h11. / 3.3.168: Complete: BT: Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. Any advice would be appreciated. 14-12-2020 The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? All rights reserved. At that time, I switched it off and left it unplugged for a minute or two. A YouView Box FAQ. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. Hi, im hoping someone can help me please. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Internet/USB Recovery, delete recordings. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Yes I received my new box and it all seems to be working fine. (As fine as they ever do on my poor internet connection lol). on A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. In the latter two cases, a message on-screen literally says sorry, selected option failed. 9h42. Either way, the box is effectively dead. Ive made quite a few recordings, although none in 4K yet, all with no problems. With regards to the non loading, this is normally a sign of a catastrophic failure. Me too, on my DTR1010. The broadband still keeps dropping. 04-04-2020 We can't get past the message Freeview Loading. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. It is a bt youview box. Instructions for doing this can be found here: Mine has just started doing the same thing. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. (Yes, I have pressed the 'Me Too' button.) Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. T1000 boxes have a reputation for premature hardware failure. 12h21. 14-12-2020 The YV persistently tells me it can't connect to the internet. I am now trying a full factory reset. 10h40. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? Sign in or register to get started. Give it a couple minutes to get itself ready and then it should load as usual. BT TV. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. The Ethernet cable is securely connected to the Ethernet port. 04-04-2020 I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. Already know your box model? If you're a BT TV subscriber with an active BT subscription, BT will replace the box. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. It looks like you're new here. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Update 2: Have tried software reset (recommended) and both factory reset options. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. 12h01. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. My YouView box no longer starts up. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. please let us know how you get on with a4K recording. The broadband blue light isnt coming on either. It is described at. 17h06. 24-04-2019 p.s. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Release the down button and press the power button to say yes. Press and hold the reset button on the right-hand side of the box. Luckily I managed to watch other recordings on catchup. The broadband still keeps dropping. Cheers . Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". This can be causes by it being knocked while it was turned on. I would still be inclined to get it replaced under warranty. Youview Box stuck on please wait. 01:40 PM. YouView+ UHD box stuck loading and needs full factory reset. YouView TV Ltd 2023. I've arranged for a replacement box to be sent and returns packaging to return your existing box. My husband . Hi, no I don't have a subscription. My box has a repeat problem. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? Your account is set up as TV store only and a TV account should be set up as multicast. http://videos.youview.com/support/maintenance_mode.pdf. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. See our connection guide. Turn the power on using the switch found on the back of yourbox. on I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). on Are you currently in a TV contract with BT ? Thanks, are you saying that you think the hard disk has died then? I will also have had a BT Youview box from BT just under 6 months now. on Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. To have two die on you like this sounds like very bad luck. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. on To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. OpenReach engineers to the house. Internet/USB Recovery, keep recordings. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. It took 2 full resets before the box started working again. The new box should be with you on Monday. I think that hardware failure is a possibility. Visit our full contacts page here. 01-05-2019 If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. David Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. Hi@SiGreenwood Did you receive the new box OK? Sign in or register to get started. Hello. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. 05-07-2022 It looks like you're new here. on I'm happy the new box is working well. We have a tv contract with bt. When I powered it back on, it seemed to work again. 02:48 PM, on Check here: https://community.bt.com/t5/notes/privatenotespage, on DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now.

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